What Information Touchize Collects and Why Information from Website Visitors
Like most website operators, Touchize collects basic non-personally-identifying information from Website visitors of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how visitors use the Website, to improve our Websites and experience for visitors, and to monitor security of the Websites. From time to time, Touchize may publicly release non-personally-identifying information collected from Website visitors in the aggregate, e.g., by publishing a report on trends in the usage of the Website.
Touchize also collects potentially personally-identifying information like Internet Protocol (IP) addresses from visitors. Touchize does not use such information to identify or track individual visitors, however. We collect this information to understand how visitors use the Websites, to improve performance and content, and to monitor security of the Websites.
Touchize may collect statistics about the behavior of visitors to our Websites. For instance, Touchize may reveal how many downloads a particular version got using aggregated statistics that contain anonymous user information only.
Usage Data Information from Self-managed Touchize Instances
Touchize collects information about usage from each self-managed Touchize instance (Touchize Commerce module) through usage of Google Analytics. The tracking ping sends a payload containing data such as technical information about the Touchize module and the platform, as well as license information and hostname to Touchize.
Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent you from engaging in certain Website-related activities or being able to access and use certain features and services.
Information Touchize Does Not Collect
Touchize does not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information.
Basis for Processing Your Information
Performance of a contract. The use of your information may be necessary to perform the contract that you have with us. For example, if you use our Websites to purchase Touchize product subscriptions or services, contribute to a project, create a profile, post and comment through our Websites, or request information through our Websites, we will use your information to carry out our obligation to complete and administer that contract or request.
Legitimate interests. We use your information for our legitimate interests, such as to provide you with the best content through our Websites and communications with users and the public, to improve and promote our products and services, and for administrative, security, fraud prevention and legal purposes.
How Touchize Uses and Protects Personally-Identifying Information Sharing Your Information
Touchize only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Touchize’s behalf or to provide services available on the Website, and (ii) that have agreed not to disclose it to others.
Touchize will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Touchize discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Touchize believes in good faith that disclosure is reasonably necessary to protect the property or rights of Touchize, third parties, or the public at large.
Touchize takes measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
Touchize Communications with You
If you are a registered user of Touchize’s Websites and Applications and have supplied your email address, Touchize may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what’s going on with Touchize and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. There’s an unsubscribe link located at the bottom of each of the marketing emails we send you so you can stop receiving such emails at any time.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personally-identifiable information in connection with your request.
Cookies, Tracking Technologies and Do Not Track Cookies
We use third party tracking services, but we don’t use these services to track you individually or collect your personally identifiable-information. We use these services to collect information about how the Website performs and how users navigate through and use the Website so we can monitor and improve our content and Website performance.
Third party tracking services gather certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of the Website. We do not link this information to any of your personal information such as your user name.
Do Not Track
“Do Not Track” is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third party tracking services. Touchize does not track your online browsing activity on other online services over time and we do not permit thirdparty services to track your activity on our site beyond our basic tracking.
Global Privacy Practices
For all Website visitors and users, no matter their country of location, we will:
- provide clear methods of unambiguous, informed consent when we do collect your personal information;
- only collect the minimum amount of personal data necessary for the purpose it is collected for, unless you choose to provide us more;
- offer you simple methods of accessing, correcting, or deleting your information that we have collected, with the exception of information you voluntarily provide that is necessary to retain as is for the integrity of our project code as described further below; and
- provide Website users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.
If you are located in the European Union, you are entitled to the following rights with regard to your personal information and data:
- Right of access to your personal data, to know what information about you we hold
- Right to correct any incorrect or incomplete personal data about yourself that we hold
- Right to restrict/suspend our processing of your personal data
- Right to complain to a supervisory authority if you believe your privacy rights are being violated
Additional rights that may apply to you in certain instances:
- Right of data portability (if our processing is based on consent and automated means)
- Right to withdraw consent at any time (if processing is based on consent)
- Right to object to processing (if processing is based on legitimate interests)
- Right to object to processing of personal data for direct marketing purposes
- Right of erasure of your personal data from our system (“right to be forgotten”) if certain grounds are met
Data Retention and Deletion
If you already have an account on the Websites, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings.
Touchize will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the Website, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.
We will delete inactive accounts after a period of twelve (12) months. We will also erase information once it is no longer necessary to fulfill the purposes for which it was collected and processed.
Contacting Touchize About Your Privacy
If you have questions or concerns about the way we are handling your information, or would like to exercise your privacy rights, please email us with the subject line “Privacy Concern” at firstname.lastname@example.org.
We will respond within 30 days of receiving your message.